• Assesses training and development needs through surveys, interviews, focus groups, and
communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of induction, immersion, orientation, and
skills training for employees.
• Develops unique training programs to fulfill workers’ specific needs to maintain or improve job
skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group
discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and
assessments, and retraining requirements.
• Assesses training materials prepared by instructors.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Coach the team to achieve results part of training programs.
• Performs other related duties as required.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Bachelor’s degree in Human Resources, Training and Development, or a related field required.
• 3-5 years of training experience required preferably in F&B sector.
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