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Job Description

We are hiring Call Center Quality Analyst - Riyadh


  • Position Type: Full Time
  • Schedule: 5 days per week


  • Analyze call center data to generate valuable insights to predict customer trends.
  • Track key quality assurance metrics for improvement strategies.
  • Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.
  • Make recommendations on process and policy improvements from reports.

Skills

  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills.
  • Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
  • Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
  • Refined communication skills with an ability to persuade customers.
  • Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
10
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We are a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, Teleperformance offers the market’s most comprehensive service portfolio.

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