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Quality Assurance Agent (Collection Analyst)

29 days ago 2024/05/27
1-5 years of experience

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Job Description

Job Summary

To manage the blacklist customer in system, manage Civil case and Criminal Case submission to Legal Team and act as UAT tester to collection improvement and enhancement project

Key Accountabilities

  • Managing Blacklisted Customer data both on Equation and Prime to ensure most updated data is available in the system to support Bank’s credit decision.
  • Received list of Civil and Criminal Case from Collection team to further prepare required documentation prior submission to Legal Team and update accordingly in RCS system.
  • Continuous communication with Legal Team regarding update status of each Civil and Criminal Case and ensure proper update available in RCS.
  • Managing Recon Agreement with customer that request settlement of loan after Civil and Criminal Case submission and before judgement from Court
  • Act as UAT tester for Collection Initiatives related to automation and enhancement.


Skills

Required Experience

  • 3-5 years’ Experience in senior staff position in Banking
  • Fluent in English (verbal and written)
  • Arabic speaker (verbal and written) is a plus
  • Ability to interact with internal and external stakeholders.
  • Ability to work under pressure.

Competencies

  • Adaptability/Flexibility
  • Budgets/Cost Control
  • Communication
  • Dependability
  • Integrity/Ethics
  • Interpersonal Skills
  • Job Knowledge
  • Listening Skills
  • Problem Solving/Analysis
  • Product Knowledge
  • Teamwork

Skills

  • Ability to interact with internal and external stakeholders
  • Ability to work under pressure
  • Awareness of local cultural and social factors, and labour law provisions

Education

  • Bachelor degree in Banking/Business or equivalent


Job Details

Job Location
Doha Qatar
Company Industry
Banking
Company Type
Employer (Private Sector)
Job Role
Finance and Investment
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1 Max: 5
Degree
Bachelor's degree / higher diploma
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The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.

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