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Network Engineer - Avaya or Cisco Telephony System Specialist

30+ days ago 2024/05/19

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Job Description

  • Designing and implementing Avaya or Cisco telephony systems based on business requirements.
  • Configuring and maintaining telephony infrastructure components such as call managers, gateways, voicemail systems, and interactive voice response (IVR) systems.
  • Troubleshooting and resolving telephony system issues and outages.
  • Collaborating with stakeholders to gather requirements and provide technical expertise and recommendations.
  • Conducting telephony system upgrades and patches to ensure system security and performance.
  • Creating and maintaining documentation related to telephony system configuration, processes, and procedures.
  • Assisting end-users with telephony system usage, including phone provisioning, call routing, and voicemail setup.
  • Monitoring telephony system performance and capacity to identify and resolve bottlenecks or potential issues.
  • Conducting telephony system training sessions for end-users as needed.
  • Staying updated with the latest trends and advancements in Avaya or Cisco telephony technologies.
  • Certified Avaya or Cisco telephony professional with in-depth knowledge of telephony system architecture and components.
  • Proven experience in designing, implementing, and maintaining Avaya or Cisco telephony systems.
  • Strong understanding of telecommunication protocols, such as SIP, H.323, and TDM.
  • Proficiency in configuring and troubleshooting Avaya or Cisco telephony infrastructure components.
  • Familiarity with network protocols, including TCP/IP, DHCP, and VLAN.
  • Excellent problem-solving skills and the ability to analyze and resolve complex telephony system issues.
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and end-users.
  • Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
  • Attention to detail and a commitment to delivering high-quality work.
  • Continuous learning mindset to stay updated with the evolving telephony technologies.
  • Experience with Avaya Aura Communication Manager or Cisco Unified Communications Manager.
  • Knowledge of contact center solutions, such as Avaya Aura Contact Center or Cisco Contact Center.
  • Familiarity with session border controllers (SBCs) and voice gateways.
  • Understanding of QoS (Quality of Service) principles for voice traffic.
  • Experience with telephony system integrations with other enterprise systems, such as CRM or ticketing systems.
  • Certified Avaya or Cisco telephony professional
  • Avaya AND (“Cisco OR Telephony OR integrations OR CRM or “ticketing systems”)

·        Avaya AEDC

·        Avaya Equinox

·        Avaya communication system manager

·        Avaya communication session manager


Skills

  • Designing and implementing Avaya or Cisco telephony systems based on business requirements.
  • Configuring and maintaining telephony infrastructure components such as call managers, gateways, voicemail systems, and interactive voice response (IVR) systems.
  • Troubleshooting and resolving telephony system issues and outages.
  • Collaborating with stakeholders to gather requirements and provide technical expertise and recommendations.
  • Conducting telephony system upgrades and patches to ensure system security and performance.
  • Creating and maintaining documentation related to telephony system configuration, processes, and procedures.
  • Assisting end-users with telephony system usage, including phone provisioning, call routing, and voicemail setup.
  • Monitoring telephony system performance and capacity to identify and resolve bottlenecks or potential issues.
  • Conducting telephony system training sessions for end-users as needed.
  • Staying updated with the latest trends and advancements in Avaya or Cisco telephony technologies.
  • Certified Avaya or Cisco telephony professional with in-depth knowledge of telephony system architecture and components.
  • Proven experience in designing, implementing, and maintaining Avaya or Cisco telephony systems.
  • Strong understanding of telecommunication protocols, such as SIP, H.323, and TDM.
  • Proficiency in configuring and troubleshooting Avaya or Cisco telephony infrastructure components.
  • Familiarity with network protocols, including TCP/IP, DHCP, and VLAN.
  • Excellent problem-solving skills and the ability to analyze and resolve complex telephony system issues.
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and end-users.
  • Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
  • Attention to detail and a commitment to delivering high-quality work.
  • Continuous learning mindset to stay updated with the evolving telephony technologies.
  • Experience with Avaya Aura Communication Manager or Cisco Unified Communications Manager.
  • Knowledge of contact center solutions, such as Avaya Aura Contact Center or Cisco Contact Center.
  • Familiarity with session border controllers (SBCs) and voice gateways.
  • Understanding of QoS (Quality of Service) principles for voice traffic.
  • Experience with telephony system integrations with other enterprise systems, such as CRM or ticketing systems.
  • Certified Avaya or Cisco telephony professional
  • Avaya AND (“Cisco OR Telephony OR integrations OR CRM or “ticketing systems”)

·        Avaya AEDC

·        Avaya Equinox

·        Avaya communication system manager

·        Avaya communication session manager


Job Details

Job Location
Yanbu Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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