Senior Manager - PI

Overview of the role

This pivotal role drives transformative improvements across Invoice to Pay (I2P), Order to Cash (O2C), and Treasury Back Office (TrBOT) operations within FSSC. Leading end-to-end process enhancements, facilitating seamless transitions and spearheading system implementations with IT partners. Establishing KPIs, constructing stakeholder dashboards, and ensuring standardization, optimization, and governance across the organization. Supporting 200+ entities across 10 diverse geographies in Automotive, Retail, Real Estate, Construction, Healthcare, and Group Services.

What you will do

Process Improvements

• Analyse existing workflows, procedures, and systems within an organization to identify inefficiencies, bottlenecks and areas for improvement.
• Critically evaluate process controls recording of material transactions and put governance framework to regulate those centrally e.g., Need of approval, supporting documents etc.
• Lead the maintenance of an effective internal control structure ensuring compliance with AFG accounting policies
• Develop, improve & monitor the key performance indicators in I2P, O2C & TrBOT operations
• Collaborate with various departments and stakeholders to pinpoint opportunities for streamlining operations, reducing waste, and increasing overall effectiveness.

Projects and Automation

• Lead group-wide IT automation and process improvement projects involving the implementation of ERPs, SAP Automation, RPA, Artificial Intelligence, ARIBA automation, etc., aimed at enhancing closing and reporting processes. For example: Vendor Portal or Commerce automation, GRC, Bank reconciliation automation, SAP vs POS Reconciliation, Treasury reporting automation etc.
• Review BRD documents to ensure completeness and closely coordinate with the IT team and other stakeholders for timely implementation of IT initiatives

New Scope Transition / Integration

• Develop and execute transition plans for projects, processes, or services, ensuring alignment with organizational goals and objectives.
• Coordinate with stakeholders to define transition requirements, timelines, and success criteria.
• Identify risks and develop mitigation strategies to minimize disruption during the transition process.
• Manage cross-functional teams to ensure timely completion of transition activities and deliverables.
• Monitor progress against transition plans and escalate issues as necessary to ensure timely resolution.
• Conduct regular status meetings and provide updates to stakeholders on transition progress.
• Ensure adherence to transition methodologies, standards, and best practices.
• Collaborate with internal and external partners to resolve transition-related issues and challenges.
• Develop and maintain transition documentation, including transition plans, pre-migration documents and cost approvals
• Provide guidance and support to team members involved in the transition process. 

Drive Key Documentations

• Support in creation and review of Business Requirement documents (BRD’s)/ SOPs / Service penetration file for all I2P, O2C & TrBOT processes across divisions managed
• Creation and sign-off of SoWs and SLAs with divisions for clear responsibility and accountability
• Implement Transition toolkit (TTK) for any new business integration and Change Requests (CRs)for clear responsibility and accountability
• Implement Transition toolkit (TTK) for any new business integration and Change Requests (CRs)