Overview of the role:
Manage staff leasing sales and process within the automotive dealer network.
Achieve overall TAT set by the Account Relationship Manager.
Liaise with dealer sales network and sales associates in handling staff leasing applications and providing weekly/monthly performance reports to Account Relationship Manager.
Provide assistance whenever required in delivery of maximum number of vehicles under staff leasing scheme
Prepare Lease Delivery Notes, co-ordinate with sales team for registration documents and updation of documents with Hertz/AFF teams.
Responsible for staff lease end to end Trade Cycle Management (TCM) including solicitation and retention of new and existing customers.
Ensure that all processes and products comply with company SOP’s and regulations and guidelines, including but not limited to KYC, compliance and anti-money laundering.
Ensuring customer engagement is priority and remains paramount.
Ensure all customer data is effectively recorded onto C4C/CenterPoint systems.
Ownership of end-to-end staff leasing performance and results.
Manage Documentation flow between AFF Credit and Brand.
What you will do:
Leasing process F&I
Be able to demonstrate the Skills, Knowledge and controls required to manage overall sales process.
Work with the Account Relationship Manager to deliver and grow Staff Leasing proposition.
Adhere to leasing SOP’S to deliver expected TAT set for the Brands / Branch.
Ensure customers are given the world’s warmest welcome and are made to feel special. Be transparent at all times and make the leasing experience easy and personal always as per Al-Futtaim values.
Ensure full compliance at all times in all interactions with customers, brands and leasing processes
Required Skills to be successful:
Strong knowledge of Leasing processes, structure, systems and methodology.
Compliance Leasing and F&I (KYC etc…)
Strong understanding of RV based finance products e.g., Leasing.
Ability to manage Leasing renewal process including EoT and retention of customers for new vehicles.
Ability to manage sales staff and coordination between various departments.
Ability to work and perform under pressure and with synergy with the team.
Understanding of auto sales process (Dealer level UAE)
Strong interpersonal facilitation and presentation skills.
Strong quantitative and analytical skills and MS proficiency.
Previous automotive experience preferred.
Languages: Fluent English - Arabic an Advantage
What equips you for the role:
Bachelor’s degree/University degree or equivalent experience
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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